1. Where is my order?

A: We generally take 1 working day to ship your order. Depending on the delivery location, it takes our courier partner 1-5 business days to deliver the order.

You will receive a shipping confirmation mail once the order is shipped with the courier tracking details. Please visit our courier partner website to track your order.

2. How do I modify my order?

A: Please reach out to us at support@tasseledhome.com with your modification request. We will modify the order if it yet to be shipped from our warehouse. We won't be able to modify the shipped order.

3. How do I cancel my order?

A: For cancellation please mail us at support@tasseledhome.com with your order details. You can raise the cancellation request before your order is shipped.

4. Why has my product been cancelled?

A: If your product has been cancelled by us, it may be because of one of the following reasons.

(i) Technical issue in our order confirmation and if your payment has been deducted we would refund the same in 2 working day.

(ii) The product didn’t pass our strict Quality guidelines  and if your payment has been deducted we would refund the same in 2 working days

(iii) Payment Failure while placing the order

5. How do I return my product?

A: Tasseled Home offers a 'Simple 4 step -7 DAYS RETURN SERVICE’ within 7 days of order delivery. In order to raise return request please follow the below steps:

4 Simple Steps to Raise Returns:

  • Mail to support@tasseledhome.com within 7 days of order delivery
  • Return pickup would be arranged by us or we will refund you money to ship to our warehouse
  • Handover the product with its original packaging and tags to the courier
  • Refund is processed within 5 working days of receiving the product at our warehouse provided it passed our Quality check

6. My order is not confirmed, why has the amount been debited from my account?

A: Please check with your bank for the transaction status. Amount pertaining to a failed transaction is normally rolled back within 7 working days. However, the time taken can vary from bank to bank. If the transaction was successful and the money has been credited to our account we will initiate refund within 2 working days.

The expected timelines are as below:

- Net-Banking: 7 business days

- Debit Card /Credit Card: 7 business days

7. My refund has been initiated, why I have not received the credit in my account?

A: For cases where refund has been initiated, refund details are sent to the registered email id. We request you to check your email id. If refund is not reflecting in the account statement, you can trace the amount by sharing the refund details with your bank. If you are still unable to track your refund, please feel free to reach out to our customer support team.

8. What are the different modes of refund?

A: Refunds are sent to source accounts. In case of COD orders, we send back to bank accounts provided.

9. Do you accept payment through a wallet or UPI?

A: Yes, we do accept payment through wallet or UPI.

10. What are the shipping charges?

We offer free shipping on all orders above Rs.500. 

11. How do I reach customer care?

A: Email us at support@tasseledhome.com . We’d love to help you with your queries.